The defendant sells a wide variety of products to consumers, such as television and image systems, sound systems, cameras, DVD films, music, CD, computer games, computers and cell phones.
The object of the proceedings initiated by the President of the Office of Competition and Consumer Protection was the trader’s complaint handling procedure. The trader obstructed the consumers in executing their rights resulting from the non-conformity of the goods with the agreement, by rejecting complaints lodged by consumers within six months of the reception of the good, when the consumer could not prove the non-conformity of the goods at the moment they were received.