If my claim (from another country) is to be considered in this country

Information on how an EU country assesses an application for compensation

If you fell victim to a crime while you were abroad (in an EU country in which you do not live) you can submit the application to the assisting authority of the country in which you live. The assisting authority translates and transmits the application to the deciding authority of the EU country where the crime was committed. The deciding authority is responsible for assessing the application and payment of the compensation.

Here you find information about how your application will be assessed by the deciding authority in the EU country where the crime was committed.

You are advised to look at the information for the country where the crime was committed.

Please select the relevant country's flag to obtain detailed national information.

Last update: 20/05/2019

This page is maintained by the European Commission. The information on this page does not necessarily reflect the official position of the European Commission. The Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice with regard to copyright rules for European pages.

If my claim (from another country) is to be considered in this country - Belgium

Which authority decides on a claim for compensation in cross-border cases?

(a) The Commission for financial assistance to victims of intentional acts of violence (Commission pour l’aide financière aux victimes d’actes intentionnels de violence) can help victims who are Belgian nationals or residents of Belgium to obtain compensation in another EU country.

Address:

Commission pour l’aide financière aux victimes d’actes intentionnels de violence
SPF Justice
Boulevard de Waterloo 115
1000 BRUXELLES

(b) For the cases of victims of terrorism, the Commission’s Terrorism Division must be contacted.

Postal Address:

Commission pour l’aide financière aux victimes d’actes intentionnels de violence – Division Terrorisme
SPF Justice
Boulevard de Waterloo 115
1000 BRUXELLES
Email Address: Link opens in new windowterrorvictims@just.fgov.be

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities(s) accept the:

  • claim? In French, Dutch, German and English.
  • supporting documents? In French, Dutch, German and English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

This issue has not yet arisen and is still being considered.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

No.

Is an interpreter provided, in case I have to be personally present?

No.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

This is assessed by the Commission based on the injury and severity of the injury suffered by the victim.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No.

How long does it take approximately to get a decision on compensation from the authority/body?

18 months at the moment. The procedure is the same for cross-border cases and national cases.

In which language will I receive the decision on my claim?

In French, Dutch, German or English.

If I am not satisfied with the decision, how can I challenge it?

There is no procedure for appealing the Commission’s decisions. Only an action for annulment can be brought before the Belgian Council of State (Conseil d’Etat).

Can I get legal aid (help from a lawyer) under the other country’s rules?

No, the Commission does not get involved in this respect.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

There are victim support services that can help victims to claim financial assistance from the Commission.

Victim support is provided by the communities and regions of Belgium.

For more information (in particular on the various services approved to provide assistance), please go to the following websites:

Wallonia-Brussels Federation: Link opens in new windowvictimes.be

Flanders: Link opens in new windowslachtofferzorg.be

Last update: 10/12/2018

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Bulgaria

Which authority decides on a claim for compensation in cross-border cases?

MINISTRY OF JUSTICE OF THE REPUBLIC OF BULGARIA

National Council for Assistance and Compensation to Victims of Crime

Address: 1 Slavyanska Street, Sofia 1040, Republic of Bulgaria

Web: Link opens in new windowhttp://www.compensation.bg/

In the case of criminal offences committed in the territory of the Republic of Bulgaria, the deciding authority in relation to applications for compensation in cross-border cases is the National Council for Assistance and Compensation to Victims of Crime.

In the case of criminal offences committed outside the Republic of Bulgaria, the National Council for Assistance and Compensation to Victims of Crime acts as an assisting authority and transmits the application for compensation to the competent authority of the country in which the criminal offence was committed.

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, you can.

In which language(s) do the compensation authorities(s) accept the:

  • claim? -  In Bulgarian and in English.
  • supporting documents? - In Bulgarian and in English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The National Council for Assistance and Compensation to Victims of Crime pays for the translation.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No, there are not.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The victim is not present during the procedure for awarding compensation by the country.

Is an interpreter provided, in case I have to be personally present?

See the answer to the previous question.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Yes, they will. The medical documents, including those attesting to medical costs issued by the country concerned, may be accepted and/or recognised, but the National Council decides on this matter on a case-by-case basis.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

The travelling costs related to a medical examination might be reimbursed, but the National Council decides on this matter on a case-by-case basis.

How long does it take approximately to get a decision on compensation from the authority/body?

The application for compensation is reviewed within one month from the date when it was received. If necessary, this time limit can be extended by up to three months.

In which language will I receive the decision on my claim?

In Bulgarian and in English.

If I am not satisfied with the decision, how can I challenge it?

The decisions of the National Council for Assistance and Compensation to Victims of Crime cannot be challenged.

Can I get legal aid (help from a lawyer) under the other country’s rules?

The procedure for awarding compensation by the country does not require the involvement of a lawyer.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Yes. The Bulgarian Association of Victim Support Organisations

Tel. +359 29819300

Last update: 10/12/2018

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Czech Republic

Which authority decides on a claim for compensation in cross-border cases?

Ministry of Justice of the Czech Republic, Department of Compensation

Vyšehradská 16
CZ-128 00
Prague 2

Tel: (420) 221997966
Fax : (420) 221997967

Email: Link opens in new windowodsk@msp.justice.cz

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities(s) accept the claim/supporting documents?

In Czech, Slovak or English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The deciding authority will not accept documents in languages other than Czech, Slovak, or English (it will disregard them, and will invite the filing person to submit the claim or documents translated into one of the languages accepted); if it needs to provide for the translation of English documents, it will do so at its own cost.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The reimbursement for travelling costs is not granted.

Is an interpreter provided, in case I have to be personally present?

The deciding authority does not provide for an interpreter.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

A medical certificate from your place of residence will most likely be recognised.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No.

How long does it take approximately to get a decision on compensation from the authority/body?

The claim should be decided within 3 months.

In which language will I receive the decision on my claim?

In Czech or English.

If I am not satisfied with the decision, how can I challenge it?

By bringing administrative action in court.

Can I get legal aid (help from a lawyer) under the other country’s rules?

Yes, at its own cost.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

The largest non-governmental organisation to support victims of crime is Bílý kruh obětí (White Circle of Victims).

Last update: 13/05/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Denmark

Which authority decides on a claim for compensation in cross-border cases?

The Danish Criminal Injuries Compensation Board

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

It is not a requirement that the application be sent via the assisting authority. The application can be sent directly to the decision-making authority in this country (the Danish Criminal Injuries Compensation Board), which will then send the application to the police in the district where the criminal case was investigated. The application can also be sent directly to the police.

In which language(s) do the compensation authorities accept the: claim? supporting documents?

All documents sent are accepted in both Danish and English. However, the Danish Criminal Injuries Compensation Board would prefer that all documents be translated into Danish as far as possible.

Denmark has entered into a language convention with the Nordic countries of Finland, Iceland, Norway and Sweden, in accordance with which citizens of these countries have the right to use their own language in another Nordic country. The languages covered by the convention are Danish, Finnish, Icelandic, Norwegian and Swedish.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The Danish police pays for the translation of documents in compensation cases.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The consideration of a case takes place on a written basis. As the applicant, you need not therefore be present either during the Danish Criminal Injuries Compensation Board's consideration of the case, or when the Board takes a decision.

Is an interpreter provided, in case I have to be personally present?

As the consideration if a case takes place on a written basis, the questions of personal attendance and assistance with interpreting are not relevant.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

There is no requirement for medical assessments and examinations to be undertaken by doctors in this country. As a general rule, the Danish Criminal Injuries Compensation Board accepts all medical certificates.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

There is normally no need for medical examinations in this country if you live in another EU country, as the examination can take place in your country of residence.

Expenditure for travelling to and from treatment can be covered as an expense connected with recuperation.

How long does it take approximately to get a decision on compensation from the authority/body?

The case consideration time on the part of the Danish Criminal Injuries Compensation Board can vary considerably from case to case. This is due, among other things, to the need to obtain additional information for the case from, depending on the specific circumstances, the police, doctors or other authorities; likewise, in cases where there is a question of permanent injury or loss of earning capacity, the case may need to be submitted to Labour Market Insurance (Arbejdsmarkedets Erhvervssikring), which may result in the case consideration time being extended.

More than 50% of the new cases received by the Danish Criminal Injuries Compensation Board are processed within 50 days in accordance with a particularly rapid procedure used in uncomplicated cases. These include cases where there is a final judgement regarding both the question of guilt and the amount of compensation.

If the case cannot be settled using this particularly rapid procedure, the ordinary case processing time on the part of the Danish Criminal Injuries Compensation Board is currently up to 18 months from when the Board receives a new application for compensation.

You can expedite the consideration of your case by submitting evidence of your claims to the Board. The documentation may consist of, for example, receipts for the purchase of medicines, medical certificates for the period of illness or a declaration from your employer regarding lost income as a result of the injury.

In which language will I receive the decision on my claim?

The Danish Criminal Injuries Compensation Board prepares all decisions in Danish. You then have the opportunity to have the decision translated by the assisting authority in your home country

If I am not satisfied with the decision, how can I challenge it?

You cannot approach other authorities to appeal against the decision of the Danish Criminal Injuries Compensation Board. If you want to change the decision, you must first contact the Danish Criminal Injuries Compensation Board and explain why you do not agree with the decision. The Board will then assess whether there is a basis for reopening the examination of the case. The criterion is usually that the applicant have provided new and relevant information that is important for the outcome of the case.

If the Danish Criminal Injuries Compensation Board upholds its decision, you can have the decision of the Danish Criminal Injuries Compensation Board reviewed by the courts.

You can also appeal to the Parliamentary Ombudsman.

Can I get legal aid (help from a lawyer) under the other country’s rules?

The consideration of cases is organised in such a way that you generally do not need legal assistance, but there is the option of this using the regulations in this country. In special cases, the Danish Criminal Injuries Compensation Board may decide that the applicant must fully or partially meet the expenses incurred by him or her in connection with the proceedings before the Board.

There is no requirement that any legal aid or access to a lawyer should be provided by a lawyer or legal aid organisation in this country.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Last update: 01/10/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

Tämän sivun alkukielistä versiota saksa on muutettu äskettäin. Päivitystä suomennetaan parhaillaan.

If my claim (from another country) is to be considered in this country - Germany

Which authority decides on a claim for compensation in cross-border cases?

Federal Ministry of Labour and Social Affairs

Rochusstraße 1
D - 53123
Bonn

Telephone: +49 228 99527 2680
Fax : +49 228 99527 4134

E-Mail : Link opens in new windowIVc2@bmas.bund.de
Internet address: Link opens in new windowhttp://www.bmas.de/

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the point of contact in my home country)?

You can, however ideally the competent assisting authorities should also be informed.

In which language(s) do the compensation authorities accept

- the claim?

- the supporting documents?

The official language is German. However, there have been no cases of a German authority refusing or not handling a claim that was in a language other than German.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

These costs are usually borne by the German decision-making authority, and sometimes by the German assisting authority. However, it would be better if Directive 2004/80/EC included a provision stating that such costs are borne by the State in which the offence was carried out.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay for these?

There are no administrative or other fees for victim compensation claims in Germany.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

Travel costs, where they are necessary, are paid by the competent decision-making authority.

Is an interpreter provided, in case I have to be personally present?

You have no legal entitlement to an interpreter. However, in practice interpreters are often used when they are needed.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Such certificates are usually accepted.

Will I be reimbursed for my travelling costs if I have to undergo a medical examination in this country?

Travel costs, where they are necessary, are paid by the competent decision-making authority.

How long does it take approximately to get a decision on compensation from the authority/body?

There is no definitive answer to this question, as the duration of the compensation procedure is closely linked to the circumstances of each individual case.

In which language will I receive the decision on my claim?

The decision will be in German.

If I am not satisfied with the decision, how can I challenge it?

An appeal may be lodged against the decision in the compensation procedure. If the appeal is not upheld, a complaint may be filed with the Social Court.

Can I get legal aid (help from a lawyer) under the other country’s rules?

All claimants can get legal aid, however the costs cannot be refunded.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

There are a number of local, regional and national victim support organisations in Germany that can provide assistance. The following website provides a good overview and is available in both English and Spanish as well: Link opens in new windowhttps://www.odabs.org/.

Last update: 12/12/2018

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Estonia

Which authority decides on a claim for compensation in cross-border cases?

Social Insurance Board

Endla 8
15092
TALLINN

Telephone: +372 612 1360
Fax: +372 640 8155

E-mail: Link opens in new windowinfo@sotsiaalkindlustusamet.ee
Website: Link opens in new windowhttp://www.sotsiaalkindlustusamet.ee/

Comments:
The deciding authority is the Social Insurance Board together with its local pension departments. You will soon be able to find information on local pension departments on this page.

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) does the compensation authority accept the documents?

Official European languages, preferably Estonian or English.

If the compensation authority translates claim/supporting documents from another EU country, who pays for it?

The translation service is paid for by the authority commissioning the translation.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

Your physical presence during the decision-making process is not required.

Is an interpreter provided, in case I have to be personally present?

Your personal presence is not required.

Will medical certificates issued by doctors in my country of residence be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Documents issued in other Member States of the European Union are accepted, but an expert doctor will assess the health and injuries of the victim on the basis of the medical documents issued in the country of residence of the victim.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

You do not have to attend a medical examination.

How long does it take approximately to get a decision on compensation from the authority/body?

A decision will be made within 30 days of receipt of the last document.

In which language will I receive the decision on my claim?

Estonian.

If I am not satisfied with the decision, how can I challenge it?

A challenge can be filed against the decision within 30 days of receipt thereof. Alternatively, a complaint can be lodged with an administrative court pursuant to the procedure provided for in the Code of Administrative Court Procedure. We will resolve a challenge within 30 days of receipt of the challenge.

Can I get legal aid (help from a lawyer) under the other country’s rules?

Yes.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Yes: victim support providers. Their contact details can be found on the Link opens in new windowwebsite of the Social Insurance Board.

Last update: 15/08/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

Tämän sivun alkukielistä versiota kreikka on muutettu äskettäin. Päivitystä suomennetaan parhaillaan.

If my claim (from another country) is to be considered in this country - Greece

Which authority decides on a claim for compensation in cross-border cases?

Link opens in new windowThe Greek Compensation Authority (Archí Apozimíosis)

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

If your residence (katoikía) or habitual residence (siníthi diamoní) is in the territory of another Member State, the application has to be filed with the assisting authority of the Member State concerned, which will send it to the Greek Compensation Authority. In that case, the Greek Compensation Authority will send the following information as soon as possible to the assisting authority of the Member State concerned and to the applicant: (a)  the contact person or the department responsible for handling the matter; (b) an acknowledgement of receipt of the application; and (c) an indication of the approximate time by which a decision on the application can be expected.

In which language(s) does/do the compensation authority(-ies) accept the claim?

The official language for the submission of the application and the exchange of information, data and supporting documents is Greek

If the compensation authority translates the claim/supporting documents, who pays for this?

It does not take on responsibility for translation and consequently will not bear the costs

Are there any administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay for those?

Yes, the fee is EUR 100. If the fee has not been paid when the application is considered by the Compensation Authority, the application will be rejected. The Greek Assisting Authority can provide you with information on the bank transfer that you will be required to make.

If you are in a SEPA (Single Euro Payment Area) country, you can pay the electronic fee through SEPA credit transfer in euros, with the Bank of Greece as receiving bank. The IBAN account number and transfer details are:

Beneficiary’s name: MINISTRY OF FINANCE

Beneficiary’s address: 10 Kar. Servias St., 10562, Athens

Beneficiary’s IBAN: GR1201000230000000481090510

Bank identifier code (BIC) of beneficiary’s bank: BNGRGRAA

Transfer information: xxxxxxxxx95xxxxxxxxx (the 20-digit password code/payment code will be provided to you by the Greek Assisting Authority)

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The Compensation Authority may, if it deems it necessary, invite you, the offender or other parties, such as witnesses or experts, to appear in person in order to testify before it.

If your place of residence or your habitual residence is in the territory of another Member State, the Greek Compensation Authority will ask the relevant assisting authority to hear the person concerned in accordance with the law of the State where it is located and to send it a report on the hearing. It may also, in cooperation with the relevant assisting authority, conduct the hearing itself, in accordance with Greek law, by telephone or videoconference. In that case the Greek Compensation Authority cannot oblige you to appear before it. The Greek Assisting Authority will assist the compensation authority of the Member State concerned with your hearing or the hearing of other parties, such as witnesses or experts.

For this purpose, the Greek Assisting Authority, at the request of the compensation authority of the Member State concerned, will: (a) assist the compensation authority when the hearing is conducted directly by the latter by telephone or by videoconference, in accordance with Greek law, in which case the Assisting Authority will provide and ensure the necessary logistical infrastructure; or (b) conduct the hearing itself, in accordance with Greek law, and send a report on the hearing to the compensation authority of the Member State concerned. In the latter case, the report on the hearing, which is drawn up in Greek, will be translated into the official language or one of the official languages of the Member State or any other EU language which that Member State has stated it can accept.

The costs incurred here by the Greek Assisting Authority are borne by the Greek State.

Is an interpreter provided, in case I have to be personally present?

Yes, an interpreter is provided.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

They are accepted, but it is possible that an expert’s report may also be ordered.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Yes, you will be reimbursed.

How long does it take approximately to get a decision on compensation from the authority/body?

The Compensation Authority must examine the case within three months of the date on which the application is lodged, and must give its final decision within three months of the date of assessment of the application.

In which language will I receive the decision on my claim?

In the language you understand.

If I am not satisfied with the decision, how can I challenge it?

You can bring an action before the Administrative Court of First Instance (Dioikitikoú Protodikeíou).

Can I get legal aid (help from a lawyer) under the other country’s rules?

Victims of criminal acts also qualify for legal aid in respect of any criminal and civil claims. The law (Article 1 of Law 3226/2004) provides for legal aid to low-income citizens of an EU Member State, third-country nationals and stateless persons if they legally reside or have their habitual residence in the European Union. Low-income citizens entitled to legal aid are those whose annual family income does not exceed two thirds of the minimum annual personal income defined in the National General Collective Labour Agreement. In the case of a domestic dispute, the income of the other party to the dispute is disregarded.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Link opens in new windowResearch Centre for Gender Equality (KEThI)

Link opens in new windowNational Centre for Social Solidarity (EKKA)

Link opens in new windowSecretariat-General for Gender Equality (Genikí Grammateía Isótitas ton Fýlon)

Link opens in new windowGreek Council for Refugees (Ellinikó Symvoúlio gia tous Prósfyges)

Link opens in new windowAmnesty International - Greek Section

Link opens in new windowHellenic Police – Cyber-crime

Last update: 21/03/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Spain

Which authority decides on a claim for compensation in cross-border cases?

-

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

For violent crimes and sexual offences, the Crime Victim Support Offices (Oficinas de Asistencia a las Víctimas del delito) are the assisting authority.

You can find the locations of the Crime Victim Support Offices at the following Link opens in new windowlink.

For terrorism offences, the Ministry of the Interior is the assisting authority.

You can check the Link opens in new windowwebsite of the Ministry of the Interior for information on the assisting authority.

There may be cases in which the assisting authorities of other Member States establish direct contact with the deciding authority, although we recommend that applications are channelled through the assisting authorities.

In which language(s) do the compensation authorities accept the - claim? - supporting documents?

The language accepted for applications for compensation and documents is Spanish.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

This information is not available.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How do I claim them? Who do I have to contact?

In the case of violent crimes and sexual offences, once all the investigations are complete and before the decision on granting or refusing the aid requested is drafted, a hearing will be granted to the applicant in accordance with the applicable legislation, so that the applicant can present the relevant arguments.

If the crime was committed in Spain and the applicant for aid is habitually resident in another EU Member State, when the application for aid is made through the assisting authority of the Member State in which the applicant habitually resides, the General Directorate of Personnel Costs and Public Pensions of the Ministry of Finance and Public Administration (Dirección General de Costes de Personal y Pensiones Públicas del Ministerio de Hacienda y Función Pública), as the deciding authority, may obtain the cooperation of the relevant assisting authority to carry out the procedure for the hearing of the applicant or of any other person if it considers this necessary.

In order to carry out the hearing, the Directorate-General of Personnel Costs and Public Pensions of the Ministry of Finance and Public Administration may ask the assisting authority of the Member State in which the applicant for the aid is habitually resident to provide whatever is needed so that the body investigating the granting or refusal of the aid can conduct the hearing directly, by telephone or videoconferencing, if the applicant agrees to this. In addition, the assisting authority conducting the hearing must send the Directorate-General of Personnel Costs and Public Pensions of the Ministry of Finance and Public Administration a report of the hearing carried out.

In the case of terrorism offences, the same rules apply as for violent crimes and sexual offences in cases where the crime was committed in Spain and the applicant for aid is habitually resident in another EU Member State, if the application for aid is made through the assisting authority of the Member State in which the applicant is habitually resident, and it is the Ministry of the Interior, through the Directorate-General for the Support of Victims of Terrorism, as deciding authority, that carries out the actions described above with regard to the hearing.

As set out above, it is possible to conduct the hearing by telephone or videoconferencing if the applicant agrees to this, thus avoiding travel expenses.

Is an interpreter provided, in case I have to be personally present?

In general for victims of any crime, any victim who does not speak or understand Spanish or the official language used in the proceedings has the right to be assisted free of charge by an interpreter who speaks a language the victim understands when making a statement at the investigation stage by the magistrate, the public prosecutor or police officers, or when involved as a witness in the trial or at any other oral proceedings. This right also applies to people with hearing or speech impairments.

Assistance from an interpreter may be provided by means of videoconferencing or any means of telecommunication, unless the judge or court, of their own motion or at the request of one of the parties, decides to have the interpreter physically present to safeguard the victim’s rights.

In the case of police action, any decision not to provide interpretation to a victim can be appealed before the examining magistrate. This appeal is understood to have been lodged when the person affected by the decision expresses their dissatisfaction at the time of the refusal.

A judicial decision not to provide interpretation to a victim can be appealed against.

In addition, the Crime Victim Support Offices, which are the assisting authorities for cross-border crimes, will provide information to victims on the interpretation services available.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

All documents included with the application must be translated into Spanish, since that is the only language accepted by the compensation authority.

Will I be reimbursed for my travelling costs if I have to undergo a medical examination in this country?

No.

How long does it take approximately to get a decision on compensation from the authority/body?

In the case of violent crimes and sexual offences, the time limit for claiming the aid is generally one year from the date on which the crime occurred.

The time limits for issuing a decision to grant or refuse the aid, either finally or provisionally, are as follows:

  • For disabling injuries, aggravation of such injuries or death: 6 months.
  • For temporary incapacity: 4 months.
  • For the costs of therapeutic treatment following sexual offences and for funeral costs: 2 months.

Applications may be understood to have been refused if no decision has been expressly issued when the time limit for issuing a decision has expired.

In the case of terrorism offences, in general applications must be submitted within a time limit of one year from when the damage occurred or from the time at which there was a diagnosis demonstrating a causal relationship between the consequence and the terrorist act. In the case of study aid, the time limit is three months from enrolment on the course.

The time limit for adopting and notifying the relevant decision is 12 months, except for study aid where it is 6 months, with the request being understood as approved if the time limits have expired with no express decision being issued.

In which language will I receive the decision on my claim?

In Spanish.

If I am not satisfied with the decision, how can I challenge it?

For violent crimes and sexual offences, applicants can challenge the decisions of the Ministry of Finance and Public Administration on the legally-established aid within a period of one month following notification. If the decision is not challenged within that time limit, the only option is to lodge an application for exceptional review with the abovementioned Ministry.

The challenge can be made to the Ministry of Finance and Public Administration or to the National Commission for the Aid and Assistance of Victims of Violent Crimes (Comisión Nacional de Ayuda y Asistencia a las Víctimas de Delitos Violentos).

The National Commission is the competent body for deciding on challenges to the decisions of the Ministry of Finance and Public Administration on the aid granted under the applicable legislation.

If three months pass following the challenge without the National Commission adopting a decision, the challenge may be considered as rejected, and an appeal for judicial review may be lodged against it.

In the case of terrorism offences, decisions issued by the Ministry of the Interior on the administrative procedures for applying for the different kinds of aid may be appealed against internally or challenged directly in the administrative justice legal system.

Can I get legal aid (help from a lawyer) under the other country’s rules?

In the case of violent crimes and sexual offences, victims can request legal aid in accordance with the requirements and procedure laid down in the applicable legislation in Spain.

In particular, according to Spanish legislation victims of gender-based violence have the right to receive free legal advice immediately before lodging the complaint, and to free defence and representation by a lawyer and court representative in all the administrative processes and proceedings resulting directly or indirectly from the violence suffered.

In these situations, a single legal team should undertake the defence of the victim, provided that this duly guarantees the victim’s right of defence. This right will also apply to beneficiaries of any aid in the event of the victim’s death, provided that they were not involved in the acts.

In the case of terrorism offences, victims of terrorism recognised by Spanish legislation have the right to legal aid in all the judicial proceedings and administrative procedures arising from the terrorist act that has resulted in their status as a victim, regardless of their financial resources, under the terms of the legal aid legislation in force in Spain.

In any event, immediate legal aid is guaranteed for all victims of terrorism who apply for it. The right to legal aid will be lost if the status of victim is subsequently not recognised or if an acquittal against which no appeal is available is issued, or the case is dismissed, with no obligation to repay the cost of any benefits enjoyed free of charge up to that point.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

For violent crimes and sexual offences, for help with presenting and sending applications for aid, applicants can go to the relevant Crime Victim Support Offices, where information will be given to them about the financial aid that may apply to them and the different procedures for applying for this.

These offices are found in all the autonomous communities, in nearly all provincial capitals, and also in other cities.

You can find the locations of the Crime Victim Support Offices at the following Link opens in new windowlink.

The National High Court’s Information and Support Office for Victims of Terrorism (Oficina de Información y Asistencia a Víctimas del Terrorismo de la Audiencia Nacional) provides general information on the financial aid that may apply to victims of terrorism. This Office is located at:

C/ Goya, 14, 5ª planta, 28071 MADRID.

Contact telephone number: + 34 91 400 74 02

Last update: 03/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - France

Which authority decides on a claim for compensation in cross-border cases?

At each regional court (tribunal de grande instance), a Crime Victims Compensation Board (Commission d’indemnisation des victimes d’infractions — CIVI) decides on compensation claims filed by victims of crimes or their dependants.

In respect of terrorism Link opens in new windowFR, the Guarantee Fund for Victims of Terrorism and Other Offences (Fonds de garantie des actes de terrorisme et d’autres infractions — FGTI) decides on claims, with a review by the court in the event of a dispute.

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, you can refer the matter directly to the authority, which will be able to decide on your claim.

In which language(s) do the compensation authorities accept the:

- claim?

- supporting documents?

The claim and the documents are accepted in French or English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

Cross-border victims are requested, whenever possible, to provide a French translation of the key documents at their own expense.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

You are not required to be present. However, you can under certain conditions claim reimbursement of your travel costs, a daily subsistence allowance for board and lodging, and an allowance for attendance (indemnité de comparution).

To obtain this reimbursement, you must contact the court that summoned you.

Is an interpreter provided, in case I have to be personally present?

Yes, if you come, an interpreter will be provided free of charge.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised — or will my health/injury have to be examined by your own medical experts?

Medical certificates from your country of residence will be accepted. Depending on the case, a medical appraisal can be carried out on the basis of documents.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

The medical examination is preferably organised by mutual agreement with the victim during one of their visits to France. Otherwise, the travel costs incurred by a victim in getting to the medical examination can, on production of the supporting documents, be reimbursed by the FGTI.

How long does it take approximately to get a decision on compensation from the authority/body?

The application is forwarded by the registry of the CIVI to the FGTI without delay.

The FGTI must submit an offer to the victim within two months of receipt of the complete file forwarded by the registry of the CIVI.

If the victim accepts the offer, a record of agreement is forwarded to the Chair of the CIVI for approval. Once approved, the agreement can be enforced. The decision is notified to the victim and the FGTI, which will make payment.

If the FGTI refuses, giving reasons, or if the victim refuses the offer, or if the victim does not reply to the FGTI’s offer within two months, the CIVI considers the case, in accordance with a judicial procedure: in that event, a judge hears the application and verifies the statements and documents provided.

The public prosecutor and the FGTI present their observations no later than 15 days before the hearing. The claimant and the FGTI must be summoned at least two months in advance.

Following proceedings in a closed hearing, the decision of the CIVI to award or refuse compensation is notified to the claimant and to the FGTI, which pays any compensation awarded within the month following that notification.

In respect of terrorism (Link opens in new windowFR), a sum is paid as an advance by the FGTI within the month following receipt of the complete file, if it is eligible. The FGTI submits an offer of compensation to the victim (when their condition has stabilised) or to the close family members of a deceased victim within three months.

In which language will I receive the decision on my claim?

You will receive the decision in French. You can request a translation of it free of charge.

If I am not satisfied with the decision, how can I challenge it?

If you are not satisfied with the decision of the CIVI, you may request re-examination by the court of appeal (cour d’appel) within whose jurisdiction the CIVI falls.

Can I get legal aid (help from a lawyer) under the other country’s rules?

You can be given legal aid in accordance with the rules applicable in France.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border situation?

Link opens in new windowVictim support associations who can be contacted in the Link opens in new windowvictim support offices of the courts and or at their own premises can provide you with free assistance in the preparation of your compensation claim.

Last update: 25/10/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

Päivitystä suomennetaan parhaillaan.
Seuraavat kielet ovat jo saatavilla.

If my claim (from another country) is to be considered in this country - Croatia

Which authority decides on a claim for compensation in cross-border cases?

Ministry of Justice (Ministarstvo pravosuđa)
Ulica grada Vukovara 49
Zagreb

Telephone: +385 1 371 40 00
Fax : +385 1 371 45 07

Website: Link opens in new windowhttps://pravosudje.gov.hr/o-ministarstvu/djelokrug-6366/iz-pravosudnog-sustava-6372/podrska-zrtvama-i-svjedocima/6156

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, by submitting the claim to the Ministry of Justice of the Republic of Croatia directly or by registered mail.

In which language(s) do the compensation authorities(s) accept the:

The claim and the supporting documents must be in Croatian. If the claim and supporting documents are in a foreign language, then they must be submitted together with a certified translation issued by a licensed court translator.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The deciding authority does not translate the claim or the supporting documents and does not cover the translation costs.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No administrative or other charges are to be paid in the proceedings regarding this claim.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

If the Committee for the Compensation of Crime Victims (Odbor za novčanu naknadu žrtvama) decides to summon the applicant to a hearing or to participate in the proceedings in person, the applicant’s travelling costs shall be reimbursed.

As a rule, throughout the proceedings and while reaching a decision the applicant’s presence is not required, and if the applicant, witnesses, court-appointed experts or other persons must be heard, the Committee for the Compensation of Crime Victims as the deciding authority can request the competent authority of the other EU member state, in which the compensation claim was submitted, to carry out these actions.

Furthermore, the hearing required by such a procedure can be carried out by using technical aids, including computer technology, electronic communications networks and other image and sound transmission aids. In that case the hearing shall be conducted by the Committee for the Compensation of Crime Victims, i.e. the deciding authority.

Is an interpreter provided, in case I have to be personally present?

Yes

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Foreign medical documents are accepted, however, the Committee for the Compensation of Crime Victims as the deciding authority checks and evaluates the medical documents and, if necessary, may order that a medical expert’s report be obtained.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No

How long does it take approximately to get a decision on compensation from the authority/body?

The competent authority will reach a decision on a claim approximately within 60 days if the claim is complete and in order (if all the required documents were obtained and submitted, all information and evidence necessary to reach a decision). However, if the claim is incomplete, the time necessary to reach a decision may be longer.

In which language will I receive the decision on my claim?

The decision on the claim will be in the Croatian language.

If I am not satisfied with the decision, how can I challenge it?

No appeal can be filed against the decision, however, the party may lodge an administrative appeal by submitting an administrative complaint to the competent administrative court within 30 days of the decision being served.

Can I get legal aid (help from a lawyer) under the other country’s rules?

No

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Yes

Last update: 09/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Italy

Which authority decides on a claim for compensation in cross-border cases?

The Committee for the Support of Victims of Mafia-style Crime and Intentional Violent Crime (Comitato di Solidarietà per le vittime dei reati di tipo mafioso e dei reati intenzionali violenti), which is attached to the Ministry of the Interior (Via Cavour n. 6; certified e-mail ('PEC') address: Link opens in new windowprotocollovittimemafia@pecdlci.interno.it). The Committee is made up of the Commissioner (Commissario), in the chair, sitting with one representative of the Ministry of the Interior, two representatives of the Ministry of Justice, one representative of the Ministry of Economic Development, one representative of the Ministry of Economic Affairs and Finance, one representative of the Ministry of Employment, Health and Social Policies, and one non-voting representative of the public insurance services corporation CONSAP, which is responsible for the financial management of the relevant fund.

Applications to access the fund have to be submitted, for investigation, to the Prefecture/Territorial Office of the Government (Prefettura Ufficio territoriale del Governo) for one of the following places: the place where the court that issued the conviction for one of the offences referred to in Article 11 of Law No 122/2017 sits; or the place of residence of the interested party, or of the other entitled persons if the victim of the offence has died; or the place of residence of the special representative (procuratore speciale) representing the victim or other entitled persons if they are Italian citizens or EU citizens not residing in Italy. (This information anticipates the content of an Inter-Ministerial Decree shortly to be published in the official gazette).

The actual decision on the application rests with the Committee.

The prerequisites for accessing the fund, and the application form, can be found on the following page on the Ministry of the Interior’s website:

Link opens in new windowhttp://www.interno.gov.it/it/ministero/commissario-vittime-reati-mafiosi-e-intenzionali-violenti/presupposti-e-requisiti-laccesso-fondo-vittime-dei-reati-intenzionali-violenti

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, although going through the assisting authority can be useful in order to have the application and any other documentation translated.

In which language(s) do the compensation authorities(s) accept the:

  • claim?
  • supporting documents?

In Italian.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

No costs are borne by the applicant.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

There is no need to be present, as there are no adversarial hearings; if you wish to submit further observations or documentation, you can send them by certified e-mail or through the assisting authority.

Decree No 222/2008, Article 6: ‘Hearing of the applicant requested by the Italian deciding authority

‘1. If the Italian deciding authority decides to hear the applicant or any other person under Link opens in new windowArticle 2(3) of the Legislative Decree, it shall send the request to the assisting authority in the other Member State, following the procedures indicated in Link opens in new windowArticle 3(2) of this Regulation. The request must contain information on the procedural formalities laid down by Italian law, and must ask the assisting authority in the other Member State which has received the application to inform the person to be heard of those formalities.

‘2. If the Italian deciding authority asks the assisting authority in the other Member State to hear the applicant or any other person in accordance with the laws of that Member State, under the final part of Link opens in new windowArticle 2(3) of the Legislative Decree, it shall send the request following the procedures indicated in Link opens in new windowArticle 3(2) of this Regulation.’

Is an interpreter provided, in case I have to be personally present?

Please see the answer to the previous question.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

They will be recognised, provided that they are received in Italian or English. No specific assessments need to be carried out by domestic doctors.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No medical examinations need to be carried out; instead, you will have to submit the relevant medical documentation and the invoices for the medical costs you have incurred.

How long does it take approximately to get a decision on compensation from the authority/body?

The current rule is 60 days from receipt of the application. However, it should be borne in mind that the proceedings will be suspended if the deciding authority calls for any other documents or information (Article 10-bis of Law No 241/90).

In which language will I receive the decision on my claim?

In Italian.

If I am not satisfied with the decision, how can I challenge it?

By bringing an action in the ordinary court (tribunale) within 60 days of notification of the decision.

Can I get legal aid (help from a lawyer) under the other country’s rules?

No.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Not to the knowledge of the office supplying this information.

Last update: 21/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Cyprus

Which authority decides on a claim for compensation in cross-border cases?

No information available.

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

You can send your claim directly to the deciding authority in that country even in cross-border cases.

In which language(s) do the compensation authorities(s) accept the:

– claim?

In Greek and English.

– supporting documents?

In Greek and English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

Not applicable.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

You are not required to be present.

Is an interpreter provided, in case I have to be personally present?

Not applicable.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Medical certificates issued by doctors in your country of residence will be accepted.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Not applicable.

How long does it take approximately to get a decision on compensation from the competent authority/body?

It takes 6 months from the date on which all the information is available for a decision to be made.

In which language will I receive the decision on my claim?

In Greek and English.

If I am not satisfied with the decision, how can I challenge it?

You can challenge the decision by filing a claim before the Administrative Court within 75 days of the decision.

Can I get legal aid (help from a lawyer) under the other country’s rules?

You can apply for legal aid in relation to the legal proceedings concerning your case.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

You can get information on claiming compensation by directly contacting Link opens in new windowSocial Insurance Services.

Last update: 31/10/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Latvia

Which authority decides on a claim for compensation in cross-border cases?

Legal Aid Administration (Juridiskās palīdzības administrācija)
Pils laukums 4
Riga

Telephone: +371 67514208
Free phone line: +371 80001801
Fax : +371 67514209

E-mail : Link opens in new windowjpa@jpa.gov.lv
Website: Link opens in new windowhttps://www.jpa.gov.lv/par-mums-eng

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

You can send the request for State compensation directly to the Link opens in new windowLegal Aid Administration without applying to the competent authority of the European Union Member State that is your country of residence.

In which language(s) do the compensation authority(ies) accept the claim?

The Legal Aid Administration accepts claims for State compensation and the documents annexed to them in Latvian or English. Documents to be submitted to the Link opens in new windowLegal Aid Administration do not need to be legalised, and equivalent formalities do not apply to these documents.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

If it is necessary to translate the claim for State compensation and the documents annexed to it, the translation costs will be covered by the national budget funding granted to the Legal Aid Administration.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

You will not be charged for the review of the claim for State compensation received from another European Union Member State.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

Your presence is not required for the process of reviewing the claim for State compensation and deciding on the payment of or the refusal to pay State compensation.

If the Legal Aid Administration finds that additional information is required to make the decision, you will be notified accordingly within seven days of receipt of the claim for State compensation.

The decision will be sent to the address specified in the claim for State compensation.

Is an interpreter provided, in case I have to be personally present?

Your presence is not required for the process of reviewing the claim for State compensation and deciding on the payment of or the refusal to pay State compensation.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your medical professionals?

The person directing the proceedings (the police, the prosecutor's office, the court) decides on the expert investigation. The Legal Aid Administration will ask the person directing the proceedings for information about the results of the expert investigation.

The expert opinion is based on medical records or other objective data.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

If the person directing the proceedings (the police, the prosecutor's office, the court) has decided to request an expert investigation, your travel expenses will be covered (from the national budget) in accordance with the procedure and in the amount laid down by the laws and regulations of the Republic of Latvia.

How long does it take approximately to get a decision on compensation from the authority/body?

The Legal Aid Administration decides on payment of or the refusal to pay State compensation within one month from receiving the claim for State compensation and the decision is sent to the address indicated in the claim for State compensation.

If the Legal Aid Administration requires any additional information from you or the person directing the proceedings (the police, the prosecutor's office, the court), the decision-making period is suspended until all the information required is received.

In which language will I receive the decision on my claim?

The decision on the payment of or the refusal to pay State compensation will be sent to you in Latvian with a translation into a language which the European Union Member State in which you reside has indicated that it accepts.

If I am not satisfied with the decision, how can I challenge it?

You may contest the decision of the Legal Aid Administration on the payment of or the refusal to pay State compensation within one month from its entry into force by submitting an application to that effect to the Legal Aid Administration which will be forwarded to the Link opens in new windowMinistry of Justice.

Can I get legal aid (help from a lawyer) under the other country's rules?

You do not need legal aid to request State compensation. The Legal Aid Administration provides the necessary assistance for the process of claiming State compensation.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

The association “Skalbes" offers a free helpline 116006 "Helpline for victims of crime" (every day from 7.00 to 22.00), providing emotional and psychological support to victims of criminal offences, information about the procedural rights of victims (for example, rights in criminal proceedings, rights to compensation of damages, State compensation etc.), available services and existing support services for victims.

Last update: 20/03/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Lithuania

Which authority decides on a claim for compensation in cross-border cases?

The Ministry of Justice of the Republic of Lithuania (Lietuvos Respublikos teisingumo ministerija)
Gedimino pr. 30
Vilnius

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, a person may send his or her claim directly to the Ministry of Justice of the Republic of Lithuania.

In which language(s) do the compensation authorities(s) accept the:

- claim?

- supporting documents?

The claim and additional documents must be submitted in Lithuanian or English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The costs of translating the claim and/or documents attached to it into Lithuanian or English must be covered by the applicant or the sending authority.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

A victim of crime does not need to be present when his or her claim is being decided upon. Such costs are therefore not eligible for reimbursement.

Is an interpreter provided, in case I have to be personally present?

A victim of crime does not need to be present when his or her claim is being decided upon.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised - or will my health/injury have to be examined by your own medical experts?

Documents issued by the competent institutions/individuals in the victim’s country of residence will be recognised.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No.

How long does it take approximately to get a decision on compensation from the authority/body?

A decision will be taken within a month following the submission of the claim and all the necessary documents to the Ministry of Justice of the Republic of Lithuania.

In which language will I receive the decision on my claim?

Usually in Lithuanian.

If I am not satisfied with the decision, how can I challenge it?

Decisions taken by the Ministry of Justice of the Republic of Lithuania may be challenged before the Lithuanian Administrative Disputes Commission (Lietuvos administracinių ginčų komisija) or Vilnius Regional Administrative Court (Vilniaus apygardos administracinis teismas) within one month from the date on which the decision was communicated.

Can I get legal aid (help from a lawyer) under the other country’s rules?

Yes. A person may apply for legal aid from the State Guaranteed Legal Aid Service (Valstybės garantuojamos teisinės pagalbos tarnyba) which will decide on the provision of legal aid.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

No.

Last update: 22/10/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Luxembourg

Which authority decides on a claim for compensation in cross-border cases?

Ministry of Justice

13, rue Erasme
L-2934
LUXEMBOURG

Tel.: (352) 2478 45 27, (352) 2478 45 17
Fax: (352) 26 68 48 61, (352) 22 52 96

Email: Link opens in new windowinfo@mj.public.lu
Website: Link opens in new windowhttp://www.mj.public.lu/

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes, the claim for compensation should be sent directly to the Luxembourg Minister for Justice by letter, provided that the claimant is not entitled to compensation from another Member State and can prove that he or she legally and habitually resides in Luxembourg.

The claimant can be exempted from having to reside in Luxembourg legally and habitually if he or she is the victim of a crime referred to in Article 382‑1 of the Criminal Code (human trafficking).

In which language(s) do the compensation authorities(s) accept the claim and the supporting documents?

The claim for compensation and the supporting documents are accepted in the following languages:

  • Luxemburgish,
  • French,
  • German.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The Ministry of Justice covers the costs of translation.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The victim’s presence is optional. He or she can be represented by a lawyer. As a result, no travel is necessary.

Is an interpreter provided, in case I have to be personally present?

Yes.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Medical certificates, given by doctors in your country of residence, will be accepted or recognised as supporting documents for the acts and the injury that you have suffered.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Not applicable. Foreign medical certificates are accepted as supporting documents.

How long does it take approximately to get a decision on compensation from the authority/body?

The Minister for Justice will decide within six months of the compensation claim being submitted.

In which language will I receive the decision on my claim?

As the claim must be written in French, German or Luxemburgish, the respective decision will also be written in one of the three languages accepted.

If I am not satisfied with the decision, how can I challenge it?

If the decision of the Minister for Justice is disputed in terms of the principle or amount awarded, legal action can be taken against the State, represented by the Minister for Justice. The action must be brought before the District Court (tribunal d’arrondissement) of Luxembourg or Diekirch, as the claimant chooses.

Can I get legal aid (help from a lawyer) under the other country’s rules?

Anyone who can prove that they do not have sufficient income can receive legal aid free of charge, under the conditions laid down by law. A lawyer can be appointed to offer you legal advice or represent you in court, with the costs being covered by the State. Anyone can consult the bodies offering legal information and advice. You can access the Legal Reception and Information Service (Service d’Accueil et d’Information juridique) to obtain any legal information free of charge.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Service central d’assistance sociale (SCAS) (Central Social Assistance Service) - Service d’aide aux victimes (SAV) (Victim Support Service)
Bâtiment Plaza Liberty,
Entrée A,
12-18, rue Joseph Junck
L-1839 Luxembourg

Tel.: (+352) 47 58 21-627 / 628

Last update: 24/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Hungary

Which authority decides on a claim for compensation in cross-border cases?

As the deciding authority, the Budapest Government Office (Budapest Főváros Kormányhivatala) is authorised to decide on compensation claims received from other Member States:

1117 Budapest, Prielle Kornélia u. 4.

+36 1 896 2104

email: Link opens in new windowisz.igazgatosag@bfkh.gov.hu

web: Link opens in new windowhttp://www.kormanyhivatal.hu/hu/budapest/hirek/aldozatsegitse-es-jogi-segitsegnyujtas

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities accept the:

– claim?

Any language.

– supporting documents?

Any language.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The Hungarian State

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No, there are no such charges to be paid.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

You cannot be reimbursed, as the procedure does not require you to be present personally.

Is an interpreter provided, in case I have to be personally present?

Yes.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

We accept them.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

No.

How long does it take approximately to get a decision on compensation from the authority/body?

During the procedure, a decision has to be taken within a maximum of 60 days.

In which language will I receive the decision on my claim?

Hungarian.

If I am not satisfied with the decision, how can I challenge it?

A decision delivered at first instance is subject to appeal and the appeal is heard by the Ministry of Justice as the body of second instance. Administrative proceedings may be brought before the courts against the decision delivered by the Ministry of Justice at second instance.

Can I get legal aid (help from a lawyer) under the other country’s rules?

You may receive legal aid on the basis of Hungarian Act LXXX of 2003 on legal aid.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Services to help assert your interests are available from any of the victim support service’s offices, where victim support advisors will provide practical assistance (for example: assistance in filling in applications, providing information) to the interested parties. Victims may also turn to civil society organisations (for example: White Ring (Fehérgyűrű), Hungarian Baptist Aid (Baptista Szeretetszolgálat), etc.)

Last update: 21/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Malta

Which authority decides on a claim for compensation in cross-border cases?

Claims Officer

The Palace, St George’s Square
Valletta

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

You cannot send your claim directly.

In which language(s) do the compensation authorities accept the:

  • claim? Maltese or English
  • supporting documents? Maltese or English

If the compensation authority translates documents from another EU country, who pays for this?

The compensation authority pays for this.

Are there any administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay them?

There are no charges.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

Not applicable

Is an interpreter provided, in case I have to be personally present?

Not applicable

Will medical certificates, given by doctors in my country of residence, be accepted or recognised - or will my health/injury need to be examined by your own medical experts?

They can be accepted at the discretion of the Claims Officer, who can also decide to engage local medical experts.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Yes, the costs will be reimbursed.

How long does it take approximately to get a decision on compensation from the authority/body?

The authority takes between one and two months.

In which language will I receive the decision on my claim?

You can receive the decision in English.

If I am not satisfied with the decision, how can I challenge it?

This is not possible.

Can I get legal aid (help from a lawyer) under the other country's rules?

Yes, you can.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Link opens in new windowhttp://vso.org.mt/

or the Chief Advocate for Legal Aid: Link opens in new windowhttps://justice.gov.mt/mt/LegalAidMalta/Pages/home.aspx

Last update: 16/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

Tämän sivun alkukielistä versiota hollanti on muutettu äskettäin. Päivitystä suomennetaan parhaillaan.

If my claim (from another country) is to be considered in this country - Netherlands

Which authority decides on a claim for compensation in cross-border cases?

The Violent Offences Compensation Fund (Schadefonds Geweldmisdrijven)

Kneuterdijk 1
NL-2514 EM
The Hague

Telephone: 070-4142000
Fax: 070-4142001

Email: Link opens in new windowinfo@schadefonds.nl
Website: Link opens in new windowhttps://www.schadefonds.nl/english-information/

Postal address:
Postbus 71
NL-2501 CB
The Hague

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities accept the:

- claim?

- supporting documents?

Dutch, English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The Violent Offences Compensation Fund.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

You do not need to be present during the procedure.

Is an interpreter provided, in case I have to be personally present?

Not applicable.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised - or will my health/injury have to be examined by your own medical experts?

That depends on the practitioners concerned and the assessment of the situation made by our medical experts.

Will I be reimbursed for my travelling costs if I have to undergo a medical examination in this country?

Not applicable.

How long does it take approximately to get a decision on compensation from the authority/body?

No more than 26 weeks.

In which language will I receive the decision on my claim?

Dutch or your own language.

If I am not satisfied with the decision, how can I challenge it?

By lodging an objection. See above.

Can I get legal aid (help from a lawyer) under the other country’s rules?

No.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

Victim Support Netherlands (Slachtofferhulp Nederland): Link opens in new windowhttps://www.slachtofferhulp.nl/english/.

Telephone: 0900-0101.

Last update: 18/03/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Austria

Which authority decides on a claim for compensation in cross-border cases?

Federal Office for Social Affairs and People with Disabilities, Ministry for Social Affairs (Bundesamt für Soziales und Behindertenwesen - Sozialministeriumservice).
Babenbergerstraße 5, A-1010 Vienna

Tel.: 0043 158831
FAX: 0043(0)1599882266

email: Link opens in new windowpost.wien@sozialministeriumservice.at

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities accept the claim and supporting documents?

If submitted by an assisting authority or the victim, then in general, German and English.

(If the victim is not able to submit documents to the authority in German or English, claims in other languages will also be accepted and then translated).

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The authority.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay for these?

No costs are involved.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

In general, you do not need to be present.

If you are summoned, the authority will cover the costs, which you will need to claim for. The Federal Office for Social Affairs and People with Disabilities is responsible for this.

Is an interpreter provided, in case I have to be personally present?

If required, yes.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

In most cases, an Austrian expert who is appointed by the authority will be involved. He/she will take certificates from your country of residence into account when completing the assessment.

Will I be reimbursed for my travelling costs if I have to undergo a medical examination in this country?

Yes.

How long does it take approximately to get a decision on compensation from the authority/body?

It depends on the assistance requested. In most cases the decision is made within six months.

In which language will I receive the decision on my claim?

In German.

If I am not satisfied with the decision, how can I challenge it?

An appeal may be lodged with the Federal Administrative Court against the Ministry of Social Affairs' decision (appeals may also be lodged with the Constitutional Court (Verfassungsgerichtshof) and the Supreme Administrative Court (Verwaltungsgerichtshof)).

Can I get legal aid (help from a lawyer) under the other country’s rules?

Yes. However, legal costs are not reimbursed by the Ministry of Social Affairs or the Federal Administrative Court.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

You will need to check with victim support organisations (e.g. Weisser Ring) to see whether such support is available.

Last update: 10/12/2018

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Poland

Which authority decides on a claim for compensation in cross-border cases?

This information is currently unavailable.

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

The claim for compensation should, as a rule, be transmitted to the deciding authority by the assisting authority. However, the entitled person may also transmit the claim directly to the Polish deciding authority.

In which language(s) do the compensation authorities(s) accept the:

- claim?

- supporting documents?

The deciding authority accepts correspondence in Polish and English.

The deciding authority accepts minutes of hearings conducted by the assisting authority of another country in the official language of that country.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The costs of translating documents are covered by the State Treasury.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

People seeking compensation are fully exempt from the obligation to pay court costs.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

You cannot be reimbursed for your travelling costs. You may, however, be heard remotely, i.e. without having to come to the deciding authority. You may request the deciding authority to apply to the assisting authority in your country for assistance in organising the transmission of your hearing. You must give your consent for such a hearing.

Is an interpreter provided, in case I have to be personally present?

If necessary, the deciding authority will appoint an expert interpreter. You will not bear the resulting costs.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised - or will my health/injury have to be examined by your own medical experts?

The deciding authority will assess whether the examination conducted by doctors in your place of residence is credible. If it finds that a new examination is needed, you should undergo it. You will be required to pay only the travelling costs.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

You cannot be reimbursed for your travelling costs, even if you had to come to this country to undergo a medical examination.

How long does it take approximately to get a decision on compensation from the authority/body?

There is no deadline for deciding on compensation claims. How long it takes will depend not only on how complex the case is and what evidence the deciding authority needs to take, but also on the number of cases currently being examined by the deciding authority.

In which language will I receive the decision on my claim?

The decision on compensation will be in Polish.

If I am not satisfied with the decision, how can I challenge it?

If you are not satisfied with the decision on compensation, you can appeal against it before the court of second instance (sąd II instancji). You will not bear any costs relating to the appeal.

Can I get legal aid (help from a lawyer) under the other country’s rules?

Legal aid may be provided under Polish law. It is provided to people who demonstrate that they cannot afford a lawyer. Please remember: when seeking compensation, you can expect assistance from the public prosecutor conducting the proceedings relating to the crime for which you are seeking compensation.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

In Poland, there is the Victim Support and Post-Penitentiary Assistance Fund (Fundusz Pomocy Pokrzywdzonym oraz Pomocy Postpenitencjarnej), which collects funds allocated for, inter alia, helping crime victims and their next of kin. The fund is administered by the Minister for Justice. The support is organised in such a way that the fund administrator selects, in an open tender procedure, the organisations whose tenders it deems best and grants them earmarked subsidies for measures for crime victims.

The funds are used to finance legal, psychological and material aid. Legal aid may cover assistance in seeking compensation, including in cross-border cases.

If you wish to benefit from the aid, you should contact a non-governmental organisation that has received a subsidy from the Minister for Justice for this purpose, and demonstrate that you are a victim of a crime. A list of such organisations, together with their contact details, can be found on the website of the Ministry of Justice ( Link opens in new windowhttps://www.ms.gov.pl/en/about-the-ministry-of-justice/), in the section dealing with activities/support for victims of crime/support for victims of crime and their next of kin - list of entities and organisations (click on: działalność/pomoc pokrzywdzonym przestępstwem/pomoc pokrzywdzonym przestępstwem oraz osobom im najbliższym - lista podmiotów i organizacji).

Last update: 03/04/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Slovenia

Which authority decides on a claim for compensation in cross-border cases?

Ministry of Justice of the Republic of Slovenia
Župančičeva 3
Ljubljana

Telephone: +386 1 369 54 40
Fax: +386 1 369 54 75

E-mail: Link opens in new windowgp.mp@gov.si
Website: Link opens in new windowhttp://www.mp.gov.si

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes.

In which language(s) do the compensation authorities(s) accept the:

— claim? In Slovenian.

— supporting documents? In Slovenian, as a certified translation.

If the claim and the supporting documents are not in Slovenian, the Ministry of Justice shall return them to the claimant or to the authority of the Member State from which the request was received, together with an explanation that the claim and the supporting documents must be in Slovenian.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

If the claim and the supporting documents are not in Slovenian, the Ministry of Justice shall return them to the claimant or authority from which the request was received, together with the explanation that the claim and the supporting documents must be in Slovenian. In other words, the compensation authority does not translate the request or supporting documents from other EU Member States. Translation costs are covered by the Republic of Slovenia.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No. No fee is charged for claims, actions and decisions in compensation proceedings under this Act.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

No, costs are not reimbursed.

Is an interpreter provided in case I have to be personally present?

As a rule, you do not need to be personally present in the procedure.

The Committee for decision-making on compensation to crime victims may decide to hold an oral hearing or hear a party or an expert. According to the rules on the general administrative procedure, parties who do not know the language or cannot use it due to disability have the right to an interpreter in order to follow the course of the procedure. The authority is obliged to inform the claimants about this.

However, in accordance with the law, the Committee may ask the competent authority in the other EU Member State in which the claimant has filed a compensation claim to carry out these acts instead. In this case, the claimant does not need to be personally present.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Enclosed medical certificates will be accepted or recognised if they are presented in Slovenian, as a certified translation.

Will I be reimbursed for my travelling costs if I have to undergo a medical examination in this country?

According to the rules on the general administrative procedure, no, because it is a procedure at the claimant’s request.

How long does it take approximately to get a decision on compensation from the authority/body?

The legal deadline for issuing a decision is 3 months from the receipt of a complete application. As a rule, the actual procedure lasts less than half a year, depending on individual circumstances.

In which language will I receive the decision on my claim?

The decision will be in Slovenian.

If the procedure is to be conducted via the competent authority of another EU Member State, the decision will be sent together with the prescribed standard form set by the European Commission that must be in the language of the competent Member State to which it is sent. Part of the standard form is also a summary of the decision, an explanation or instruction about the legal remedy, and an explanation of other actions that are expected from the claimant.

If I am not satisfied with the decision, how can I challenge it?

You can challenge the decision by an action in administrative proceedings, which is decided by the Administrative Court of the Republic of Slovenia.

Can I get legal aid (help from a lawyer) under the other country’s rules?

In administrative proceedings involving the preparation of a compensation claim, free legal aid is not possible.

Under the rules on general administrative procedure, however, an official must respect the principle of protecting the rights of the claimant, which means that the official must allow the claimant to exercise their rights, to warn them in this regard, invite them to complete the claim and provide explanations, while ensuring that claimant’s ignorance or lack of knowledge does not harm their rights.

The claimant can decide to bring an action against a decision of the Committee. In an administrative dispute which is also a judicial procedure, foreigners (who are not residents of the Republic of Slovenia) are entitled to free legal aid under the condition of reciprocity or under the conditions and in cases determined by international treaties binding the Republic of Slovenia.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

We have no information about this.

Last update: 17/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Slovakia

Which authority decides on a claim for compensation in cross-border cases?

The Ministry of Justice of the Slovak Republic — Rehabilitation and Compensation Department

Telephone: +421288891225
Fax: +4212888 91 579

E-mail: Link opens in new windowvictims@justice.sk
Website: Link opens in new windowhttp://www.justice.gov.sk/

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

It is not possible to communicate directly with the Ministry of Justice of the Slovak Republic. The assisting authority in the home country should be used for cross-border claims.

In which language(s) do the compensation authorities(s) accept the:

  • claim?
    In Slovak.
  • supporting documents?
    In Slovak.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The Ministry of Justice of the Slovak Republic does not provide translation of the necessary documents. The crime victim pays for the translation and the associated costs.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

The procedure is not subject to a charge.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The presence of the violent crime victim is not required when assessing an application for compensation. Any hearing is carried out by the requested assisting authority or by the Slovak authorities through technical facilities for audiovisual transmission. As a result, travel costs are not incurred and there is no need for reimbursement.

Is an interpreter provided, in case I have to be personally present?

The law does not provide for the claimant’s personal participation in the compensation procedure. The presence of the violent crime victim is not required when assessing an application for compensation.

Will medical certificates from doctors in my country of residence be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

A medical report meeting the requirements laid down by the Slovak legal code is required for the purposes of determining compensation for pain and suffering. However, it is still possible that health status will be assessed by a doctor in the Slovak Republic based on medical reports issued in the country of residence.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Travelling costs will not be reimbursed.

Approximately how long does it take to get a decision on compensation from the authority/body?

The Ministry of Justice of the Slovak Republic will decide within 6 months of receiving a complete claim.

In which language will I receive the decision on my claim?

In Slovak.

If I am not satisfied with the decision, how can I challenge it?

By court action.

Can I get legal aid (help from a lawyer) under the other country’s rules?

There is no legal aid specifically for the purpose of claiming compensation provided for in the Slovak legal code. It is possible to use general legal assistance provided by the State from the Legal Aid Centre, or request aid from one of the organisations providing aid to the crime victims. The Ministry of Justice of the Slovak Republic itself provides basic guidance for claiming compensation.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

There are non-governmental organisations providing aid and support to violent crime victims within the Slovak Republic, which are focused on certain victims. The options for individual organisations to provide aid for compensation claims in cross-border cases depend mainly on their personnel capacities.

Last update: 16/01/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Finland

Which authority decides on a claim for compensation in cross-border cases?

State Treasury

P.O. Box 50

FI-00054 State Treasury, Finland

E-mail: Link opens in new windowrikosvahingot@valtiokonttori.fi

Link opens in new windowhttps://www.valtiokonttori.fi/en/frontpage/

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

You may send your claim directly to the State Treasury (Valtiokonttori). Please note, however, the restrictions on the language of the documents as explained below.

In which language(s) do the compensation authorities accept the claim?

And the supporting documents?

The claim must be prepared in Finnish, Swedish or English. The supporting documents should also be in one of these languages.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The State Treasury will not accept a claim for processing if it is not prepared in one of the languages mentioned above. If you need help with translating the documents, you can contact the assisting authority in the country where you live.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

You will not be charged any administrative costs for processing your application.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The case will be processed by the State Treasury in writing. You will not be asked to appear in person during any stage of the process.

Is an interpreter provided, in case I have to be personally present?

Please see the preceding answer.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised - or will my health/injury have to be examined by your own medical experts?

A medical certificate issued by a doctor in your country of residence will be accepted as evidence of the injury sustained.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Please see the preceding answer.

How long does it take approximately to get a decision on compensation from the authority/body?

You will receive a decision on average 6-8 months after the State Treasury receives your claim.

In which language will I receive the decision on my claim?

The State Treasury only issues decisions in Finnish and Swedish. If you made your claim in English, you will receive an English summary of the decision's contents together with the decision.

If I am not satisfied with the decision, how can I challenge it?

You can appeal in writing to the Insurance Court (Vakuutusoikeus) against a compensation decision that you have received, within 30 days of the date when you were made aware of the decision. Guidelines on how to appeal are enclosed with the State Treasury's compensation decision.

Can I get legal aid (help from a lawyer) under the other country's rules?

The State Treasury can give you advice about things relating to claiming compensation. If you make use of help from an external lawyer in preparing your claim, the costs arising from this may only be compensated for if you have been granted legal aid or assigned a legal adviser for hearing of the case by a court. The costs of preparing a claim may also be compensated for when the case is not heard by a court, if you satisfy the financial conditions laid down for obtaining legal aid.

Are there any victim support organisations in this country that can help me claim compensation?

You can get help with making a claim from Victim Support Finland (Rikosuhripäivystys) (RIKU). You can find this organisation's contact details on its website at Link opens in new windowhttps://www.riku.fi/en/home/.

Last update: 12/03/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Sweden

Which authority decides on a claim for compensation in cross-border cases?

The Swedish Crime Victim Compensation and Support Authority

Storgatan 49
Umeå, Sweden

Tel: +46)90708200
Fax : +(46)90178353

E-mail: Link opens in new windowregistrator@brottsoffermyndigheten.se
Website: Link opens in new windowhttps://www.brottsoffermyndigheten.se/eng

Postal address:
P.O. Box 470
SE-901 09
Umeå, Sweden

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

Yes; if the crime took place in Sweden, the claim may be sent directly to the Swedish Crime Victim Compensation and Support Authority.

In which language(s) do the compensation authorities accept the:

– claim?

– supporting documents?

The claim and supporting documents are accepted in Swedish and English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

The translation costs are borne by the Swedish Crime Victim Compensation and Support Authority.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

No.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

The claimant does not need to be present. The processing is done in writing.

Is an interpreter provided, in case I have to be personally present?

There are options for interpreting if it is needed during the process.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

Medical certificates and medical notes from other countries may be accepted. Where an additional assessment is required, the Swedish Crime Victim Compensation and Support Authority usually engages expert physicians to write an opinion based on the medical evidence available.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

Usually there is no need for a medical examination in Sweden if you are a resident of another EU country. However, there is a possibility to have the costs reimbursed if a further investigation of this kind is required.

How long does it take approximately to get a decision on compensation from the authority/body?

The processing time varies depending on the nature of the case and the authority's workload. The average processing time is usually approximately three months, but it could take either less or more time than that. Cases are processed in order of receipt, and no precedence is usually given.

In which language will I receive the decision on my claim?

The decision will be in Swedish. If you do not speak Swedish, you will also receive a summary of the decision in English.

If I am not satisfied with the decision, how can I challenge it?

Decisions by the Swedish Crime Victim Compensation and Support Authority cannot be challenged, but the authority can change its decision upon request or on its own initiative if new circumstances come to light or if there are other grounds for doing so.

A claimant who is dissatisfied with the decision must send a written request to the authority for the case to be re-assessed. The desired change and the reasons for it should be specified in the request. Any supplementary material should be submitted together with the request.

Can I get legal aid (help from a lawyer) under the other country's rules?

Compensation for legal representation costs will only be given if there are particular grounds for doing so. The help of a lawyer is usually not needed for compensation of criminal damage. It is relatively easy to submit a claim. The authority also has an obligation to provide information and advice to those who claim compensation, as well as a responsibility to obtain the evidence required for a decision on the case.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

If you want to submit a claim or if you have any questions about compensation in cross-border cases, it is best to consult the Swedish Crime Victim Compensation and Support Authority for help and information. Information can be found at Link opens in new windowhttps://www.brottsoffermyndigheten.se/eng. You can also call the authority at +46 90 70 82 00.

Last update: 13/03/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - England and Wales

Which authority decides on a claim for compensation in cross-border cases?

Criminal Injuries Compensation Authority (CICA)

Alexander Bain House
Atlantic Quay
15 York Street
G2 8JQ
Glasgow

Telephone: 00 44 203 684 2517

Web: Link opens in new windowhttps://www.gov.uk/government/organisations/criminal-injuries-compensation-authority

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

We will accept an application directly from you without having to go via the assisting authority in your home country.

In which language(s) do the compensation authorities(s) accept the:

  • claim?
  • supporting documents?

Our preference is to receive these documents in English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

We will pay for these translations.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

We do not charge for our services.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

We process applications and correspond with applicants in writing. You do no need to be present.

Is an interpreter provided, in case I have to be personally present?

Not applicable.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

We will accept reports from medically qualified practitioners in other countries.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

We do not pay travelling expenses.

How long does it take approximately to get a decision on compensation from the authority/body?

The length of time needed to assess a claim will vary depending on how complicated it is. For example, claims involving loss of earnings will take longer than those only involving a payment under the tariff of injuries. The CICA will not finalise a claim until you confirm that you have recovered, as far as possible, from your injuries. We aim to resolve straightforward cases within 12 months of receipt.

In which language will I receive the decision on my claim?

We will correspond with you in English.

If I am not satisfied with the decision, how can I challenge it?

If you disagree with the original decision and want us to review it, you must send us your written application for a review within 56 days of the date of the original decision. You will need to enclose any additional evidence that you wish us to consider in support of your claim.

When we get your request for a review along with all your supporting information, a claims officer, other than the one who made the original decision, will consider it. The review decision can be more or less favourable than the original decision, or the original decision may be unchanged.

If you disagree with a review decision, you can appeal to the First-tier Tribunal (Criminal Injuries Compensation) in accordance with Tribunal Procedure Rules. You can find these rules on the Link opens in new windowFirst-tier Tribunal website.

Can I get legal aid (help from a lawyer) under the other country’s rules?

You do not need a paid representative such as a solicitor or claims management company to apply for compensation. If you choose paid representation we cannot meet the cost of this, and you will have to pay these costs yourself.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

You can contact the Link opens in new windowVictims Information Service for help with your application.

Last update: 07/05/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Northern Ireland

This section is not applicable. Compensation Services Northern Ireland only deal with claims that occur within Northern Ireland.


Which authority decides on a claim for compensation in cross-border cases?

-

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

-

In which language(s) do the compensation authorities(s) accept the:

  • claim?
  • supporting documents? -

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

-

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

-

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

-

Is an interpreter provided, in case I have to be personally present?

-

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

-

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

-

How long does it take approximately to get a decision on compensation from the authority/body?

-

In which language will I receive the decision on my claim?

-

If I am not satisfied with the decision, how can I challenge it?

-

Can I get legal aid (help from a lawyer) under the other country’s rules?

-

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

-

Last update: 02/10/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.

If my claim (from another country) is to be considered in this country - Scotland

Which authority decides on a claim for compensation in cross-border cases?

Criminal Injuries Compensation Authority (CICA)

Alexander Bain House
Atlantic Quay
15 York Street
G2 8JQ
Glasgow

Telephone: 00 44 300 003 3601

Web: Link opens in new windowhttps://www.gov.uk/government/organisations/criminal-injuries-compensation-authority

Can I send my claim directly to the deciding authority in this country even in cross-border cases (without having to go via the assisting authority in my home country)?

We will accept an application directly from you without having to go via the assisting authority in your home country.

In which language(s) do the compensation authorities(s) accept the:

  • claim?
  • supporting documents?

Our preference is to receive these documents in English.

If the compensation authority translates the claim/supporting documents from another EU country, who pays for this?

We will pay for these translations.

Are there administrative or other charges to be paid in this country for processing my claim (received from another EU country)? If so, how can I pay these?

We do not charge for our services.

If I need to be present during the procedure and/or when my claim is being decided upon, can I be reimbursed for my travelling costs? How can I claim them? Who do I have to contact?

We process applications and correspond with applicants in writing. You do not need to be present.

Is an interpreter provided, in case I have to be personally present?

Not applicable.

Will medical certificates, given by doctors in my country of residence, be accepted or recognised – or will my health/injury have to be examined by your own medical experts?

We will accept reports from medically qualified practitioners in other countries.

Will I be reimbursed for my travelling costs, if I have to undergo a medical examination in this country?

We do not pay travel expenses.

How long does it take approximately to get a decision on compensation from the authority/body?

We aim to resolve straightforward cases within 12 months of receipt.  Complex cases will take longer.  We will not make a final decision on your case if your medical treatment is ongoing or your level of recovery i snot known.

In which language will I receive the decision on my claim?

We will correspond with you in English.

If I am not satisfied with the decision, how can I challenge it?

If you disagree with the original decision and want us to review it, you must send us your written application for a review within 56 days of the date of the original decision. You will need to enclose any additional evidence that you wish us to consider in support of your claim.

When we get your request for a review along with all your supporting information, a claims officer, other than the one who made the original decision, will consider it. The review decision can be made more or less favourable than the original decision, or the original decision may be unchanged.

If you disagree with a review decision, you can appeal to the First-tier Tribunal (Criminal Injuries Compensation) in accordance with Tribunal Procedure Rules. You can find these rules on the Link opens in new windowFirst-tier Tribunal website.

Can I get legal aid (help from a lawyer) under the other country’s rules?

You do not need a paid representative such as a solicitor or claims management company to apply for compensation. If you choose paid representation we cannot meet the cost of this, and you will have to pay these costs yourself.

Are there any victim support organisations in this country that can help me claim compensation in a cross-border case?

You can contact the Link opens in new windowVictims and Witness Information Service for help with your application.

Last update: 07/05/2019

The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.