Ministry of Justice
13, rue Erasme
Tel.: (352) 2478 45 27, (352) 2478 45 17
Fax: (352) 26 68 48 61, (352) 22 52 96
The Luxembourg Ministry of Justice will help the victim to obtain essential information on the possibilities of claiming compensation in another Member State and to send the compensation claim to the authority responsible in that other Member State so that it can decide on the claim.
The Ministry of Justice will likewise assist the victim where additional information is required by the deciding authority in the other Member State.
Where applicable, the Ministry of Justice will arrange for the victim to be heard by the deciding authority, in particular through telephone-conferencing. It may also be instructed by the deciding authority to obtain oral statements from the victim, which will be recorded in a report to be sent to the deciding authority.
The outgoing claim can be submitted in German, French or English so that translation is not necessary in principle.
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