If you are a victim of crime, you can go to a Crime Victim Support Office (Oficinas de Asistencia a las Víctimas del delito).
Crime Victim Support Offices are a free, public multidisciplinary service to address victims’ needs, run by the Ministry of Justice.
There are Offices in all the autonomous communities, in nearly all provincial capitals as well as other cities.
The Crime Victim Support Offices will provide you with comprehensive, coordinated and specialist support as a victim of crime, meeting your specific legal, psychological and social needs.
If you are a victim of terrorism, you can contact the National High Court’s Terrorism Victim Information and Support Office (Oficina de Información y Asistencia a Víctimas del Terrorismo de la Audiencia Nacional), although you may go to the Crime Victim Support Office in your province if you wish. The Crime Victim Support Office will then coordinate with the National High Court’s Terrorism Victim Information and Support Office.
The care and support offered by Crime Victim Support Offices is provided in a series of phases:
The legal assistance will in all cases be general regarding the way in which the proceedings are carried out and the way to exercise different rights, as your lawyer is responsible for the guidance and legal aid in each case.
The Offices will create a psychological support plan in the event of you being a particularly vulnerable victim or in need of special protection.
If you are a victim of terrorism, the main functions of the National High Court’s Terrorism Victim Information and Support Office are the following:
For victims of terrorism, the Ministry of the Interior’s Directorate-General for the Support of Victims of Terrorism will act as a one-stop shop for any proceedings that may be initiated by the people and families affected by terrorist action before the Central State Administration, referring any requests made to the competent body and assuming the relationship with the person concerned.
Furthermore, this Directorate-General will collaborate with the competent bodies of the Central State Administration and the other public administrations concerning assistance and support for victims of terrorism to ensure comprehensive protection for victims.
The Directorate-General for the Support of Victims of Terrorism will be responsible for handling, managing and drafting decisions on aid and compensation for those affected by crimes of terrorism.
During the reception or orientation phase, you may be attended in person or via telephone at the Crime Victim Support Offices.
For certain crimes like gender-based violence, in Spain there are telephone services for assistance and guidance, e.g. the 016 Telephone Service for Information and Legal Advice concerning Gender-Based Violence (Servicio telefónico de información y asesoramiento jurídico en materia de violencia de género).
In the case of particularly vulnerable victims, such as minors, there are specific services such as the ANAR (Aid for At-Risk Children and Adolescents) Foundation Hotline (Servicio de atención telefónica de la Fundación ANAR)), aimed at children and young people, adults and relatives of minors and relatives in the case of missing minors.
The 016 Telephone Service for Information and Legal Advice concerning Gender-Based Violence provides free, professional assistance 24 hours a day, 365 days a year. The data of persons who use this service are guaranteed to remain confidential at all times.
Assistance is offered in 51 languages. Specifically, 24-hour assistance is offered in Spanish, Catalan, Galician, Basque, English and French, and via a tele-translation service for calls in German, Portuguese, Mandarin, Russian, Arabic, Romanian and Bulgarian. Assistance in the other languages is offered via a tele-translation service.
The accessibility of the service for people with hearing and/or speech impairments is guaranteed via the following means:
This service offers assistance for anyone with queries related to specific cases of gender-based violence: female victims of gender-based violence, people who are close to a female victim of gender-based violence (relatives, friends, neighbours, etc.), professionals attending to a female victim of gender-based violence or who are aware of a situation of this kind of violence, etc.
The information provided refers to the resources and rights available to you as victim of this kind of crime, concerning employment, social services, financial support and information, assistance, reception and legal advice resources.
In the event of receiving an emergency call, it is immediately diverted to the 112 emergency number of the respective autonomous community.
If you are an underage victim of gender-based violence, any calls you make to the 016 Service will be diverted to the ANAR Hotline for Aid for Children and Adolescents (900 20 20 10).
The ANAR (Aid for At-Risk Children and Adolescents) Foundation Hotline (900 20 20 10) is a free, confidential and anonymous service, available 24 hours a day, 365 days a year, which mainly consists of three aid lines:
This service will divert the calls you make to the 016 Service if you are an adult female and victim of gender-based violence or an adult who is aware of a case of this kind of violence.
Yes. Access to crime victim care and support services, such as the Crime Victim Support Offices, is free and confidential; it is not necessary to file a complaint first.
You can go to the Crime Victim Support Offices found in all the autonomous communities, in nearly every provincial capital and even in other cities.
The Crime Victim Support Offices will provide you with comprehensive, coordinated and specialist victim support as a victim of crime, meeting your specific legal, psychological and social needs.
In particular, the Crime Victim Support Offices will provide you with information about the specialist services and psychosocial and care resources available, regardless of whether you file a complaint, and about how to access these services.
They will also provide you with information about the care and support measures (medical, psychological or material) available and the procedure for obtaining them, including, where needed, information concerning the possibilities of obtaining alternative accommodation.
In addition, they will advise you about how you can make a complaint and the procedure for filing it, as well as the possibility of obtaining legal advice and defence and, where appropriate, the conditions under which you may obtain these free of charge.
The Crime Victim Support Offices will be able to refer you to specialist legal, psychological and social services, depending on your needs, such as e.g. municipal, social welfare, health, education and employment services; associations, foundations and other non-profit entities; psychosocial services from the Justice Administration; and, in the event of you being a victim of gender-based violence, to the Units for Coordination against Violence against Women (Unidades de Coordinación contra la Violencia sobre la Mujer) and Women Units (Unidades sobre la Mujer) in each autonomous community and province.
Non-governmental organisations (NGOs) can offer support to victims of specific crimes by means of establishing personalised pathways according to each victim’s needs and characteristics. The assistance function mainly includes legal advice, information about the different resources and aid available and psychological and emotional support.
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