I am a victim of crime who do I contact for support and assistance?
You may contact various institutions, according to the category of victims you belong to:
National Agency for Equal Opportunities between Women and Men (Agenția Națională pentru Egalitatea între Femei și Bărbați - ANES)
It offers various types of services, such as:
- free and anonymous telephone line intended for the victims of domestic violence - 24/7 Call Centre - 0800 500 333
- specialised social services at the Emergency Reception Centres for the Victims of Domestic Violence
- advice, information and guidance for the victims of domestic violence
Contact:
Address: 5 Intrarea Camil Petrescu, 1st District, Bucharest
Telephone: +4 021 313 0059
E-mail: secretariat@anes.gov.ro
http://anes.gov.ro/
http://anes.gov.ro/harta/
http://anes.gov.ro/webcenter/portal/Sirmes/pages_asistentapentruvictime/link-uriutilepentruvictime
National Agency Against Trafficking in Persons (Agenția Națională împotriva Traficului de Persoane - ANITP) within the Ministry of Internal Affairs (Ministerul Afacerilor Interne)
The network of courts of appeal includes 15 regional centres. Each centre is attached to a court of appeal.
It offers various types of services, such as:
- providing a helpline for citizens, which is available around the clock for information and notification of any potential cases of human trafficking: HelpLine 0.800.800.678 (national toll-free number) or +4.021.313.3100 (for calls from abroad), working hours: Mon to Fri, between 08:00-16:00
- informing the relevant authorities about any potential cases of human trafficking
- providing assistance to victims through the 15 regional centres
Contact:
Address: 20 Ion Câmpineanu St., 5th floor, 1st District, Bucharest,
Telephone: +40 21 311 89 82 / 021 313 31 00
Fax: +40 21 319 01 83
E-mail: anitp@mai.gov.ro
http://anitp.mai.gov.ro/
National Agency for Employment (Agenția Națională pentru Ocuparea Forței de Muncă - ANOFM) within the Ministry of Labour and Social Justice (Ministerul Muncii și Justiției Sociale)
It can provide professional employment and training services through its territorial structures for registered persons seeking employment, including those who were victims of crimes, particularly to victims of trafficking in persons.
Contact:
20-22 Avalanșei St., 4th District, Bucharest, 040305,
E-mail: anofm@anofm.ro
Website: https://www.anofm.ro/index.html?agentie=ANOFM&page=0
National Probation Directorate (Direcția Națională de Probațiune - DNP) of the Ministry of Justice (Ministerul Justiției)
There are 42 probation services working under DNP’s coordination. Generally, their premises are located within public institutions (courts of law, county councils, county courts of auditors, etc.).
They can offer the following types of services:
- free psychological counselling, on request, for the victims of attempted murder and attempted aggravated murder, domestic violence, intentional crimes resulting in the victim's bodily injury, rape, sexual assault, sexual intercourse with a minor and sexual corruption of minors, ill-treatment of minors, trafficking in and exploitation of and attempted trafficking in and exploitation of vulnerable persons.
- other forms of assistance: guidance for finding a job or for attending educational courses or professional training, assistance in contacting NGOs, the General Directorates for Social Work and Protection (DGASPs) for other victim support services etc.
Contact:
Bucharest, 17 Apolodor St., 5th District
Telephone: 0372.041.293
dp@just.ro
http://www.just.ro/en/directia-nationala-de-probatiune/
General Inspectorate of Romanian Police (Inspectoratul General al Poliției Române - IGPR)
It has territorial structures only in the border counties and can provide support at ANITP’s request so as to help the victim take part in certain stages of the criminal proceedings.
The police can inform you about the rights you have as a victim.
Moreover, the specialised structures of IGPR can provide physical protection during the proceedings.
National Authority for the Protection of Children's Rights and Adoption (Autoritatea Națională pentru Protecția Drepturilor Copilului și Adopție - ANPDCA) within the Ministry of Labour and Social Justice
ANPDCA is the institution that coordinates the implementation of the national strategies for the protection of children's rights and provides relevant methodological coordination in the field. The child protection system is decentralised, as the General Directorates for Social Work and Child Protection (DGASPC) report to the county councils or to the local councils of the Bucharest Municipality districts.
DGASPCs provide various services, such as: evaluation of the cases of violence against children and providing/facilitating services according to a plan, complex evaluation for children with disabilities, complex evaluation for other persons with disabilities, social ambulance, social telephone line, social services for preventing domestic violence and trafficking in human beings, specialised social services in various institutions.
Contact: http://www.copii.ro/?lang=en
Non-Governmental Organisations (NGOs)
In the field of trafficking in persons:
In the field of prevention and control of domestic violence, accessible by clicking on:
In the field of protection of children’s rights:
Save the Children (Salvați copiii)
Address: 3 Intr. Ștefan Furtună, 1st District, 010899, Bucharest, Romania
Telephone: +40 21 316 61 76
https://www.salvaticopiii.ro/;
Social Alternatives (Alternative Sociale)
24 Șoseaua Nicolina, Building 949, ground floor, Iași, 700722
Telephone: +40 332 407 178
http://www.alternativesociale.ro/en_GB/
Victim support hotline
The persons who have suffered injuries as a result of crimes can also contact the police by dialling the single national emergency number - 112.
Free and anonymous telephone line intended for the victims of domestic violence - 24/7 Call Centre - 0800 500 333
Telverde of the National Agency Against Trafficking in Persons: 0800 800 678 - national toll-free number and 0040213133100 - for calls from abroad. Working hours: Mon to Fri, between 08:00-16:00
Child helpline number: 116111. Free telephone line. Working hours: Mon to Sun: 08:00 – 24:00.
Is victim support free?
Pursuant to the Romanian law, the victims of trafficking in persons are entitled to protection and assistance free of charge.
The assistance provided by the National Agency for Equal Opportunities between Women and Men to victims of domestic violence is free of charge.
The assistance provided by the National Probation Directorate to victims is free of charge.
The assistance provided to child victims of violence is free of charge.
What types of support can I receive from state services or authorities?
Please see the answers above.
Child victims are entitled to all categories of services (medical services, psychological services, etc.)
