-As a victim of an offence, you can contact the following main victim support services:
Central Social Assistance Service (SCAS) - Victim Support Services (Service central d’assistance sociale (SCAS) – Services d’Aide aux Victimes (SAV))SAV in Luxembourg
Types of support:
CONTACT DETAILS:
Plaza Liberty Building, Entrance C
12-18 rue Joseph Junck
L-1839 Luxembourg
Tel.: (+352) 47 58 21-627
(+352) 47 58 21-628
GSM: (+352) 621 32 65 95
E-mail: scas-sav@justice.etat.lu
Website: https://justice.public.lu/fr/aides-informations/assistance-sociale/scas-service-aide-victimes.html
1. Support for Crime Victims (Aide aux Victimes de la Criminalité) - Wäisse Rank Lëtzebuerg Asbl
Types of support:
CONTACT DETAILS:
84 rue Adolphe Fischer
L-1521 Luxembourg
Tel.: (+352) 40 20 40
E mail: wrl@pt.lu
Website: http://www.benevolat.public.lu/de/espace-benevole/decouvrir-associations/chercher-association/associations/?~=/de/assoc/212
2. Support services for recognised victims of domestic violence
There are three such services:
- SAVVD in Luxembourg from the non-profit association Women in Distress (Femmes en détresse) asbl
Types of support:
CONTACT DETAILS:
BP 1024
L-1010 Luxembourg
Tel.: (+352) 26 48 18 62
Fax: (+352) 26 48 18 63
E mail: contact@savvd.lu
Website: http://fed.lu/wp/services/savvd/
- PSY EA- in Luxembourg from the non-profit association Women in Distress (Femmes en détresse)
For children who are direct and indirect victims of domestic violence in connection with an eviction order.
Types of support:
CONTACT DETAILS:
BP 1024
L-1010 Luxembourg
Tel.: (+352) 26 48 20 50
Fax: (+352) 26 48 18 63
E mail: contact@psyea.lu
Website: http://fed.lu/wp/services/psyea/
- ALTERNATIVES in Dudelange from the Pro Familia Foundation (Fondation Pro Familia)
Support service for children who are direct and indirect victims of domestic violence in connection with an eviction order.
Types of support:
CONTACT DETAILS:
5, Route de Zoufftgen
L-3598 Dudelange L-1010 Luxembourg
Tel.: (+352) 51 72 72 89
E mail: alternatives@profamilia.lu
Website: http://www.profamilia.lu/Enfants+Adolescents/ALTERNATIVES+_+Centre+de+consultation+pour+enfants+et+adolescents+victimes+de+violence-p-470.html
3. Consultation services for women who are recognised victims of violence
Types of support:
There are four such groups:
- VISAVI (Live Without Violence))(VISAVI (Vivre Sans Violence)) in Luxembourg from the non-profit association Women in Distress(Femmes en détresse)
Consultation centre for women who are victims of domestic violence
CONTACT DETAILS:
2, rue du Fort Wallis
L-2714 Luxembourg
Tel.: (+352) 49 08 77-1
Fax: (+352) 26 48 26 82
E mail: feminfo@visavi.lu
Website: http://fed.lu/wp/services/visavi/
- SOUTHERN CENTRE (FOYER SUD) in Esch-sur-Alzette of the National Council of Women of Luxembourg (Conseil national des femmes du Luxembourg)
Consultation centre for women in distress, including victims of violence.
CONTACT DETAILS:
41, rue de Luxembourg
L-4220 Esch sur Alzette
Tel.: (+352) 54 55 77 / 26 53 03 26 / 54 57 57
Fax: (+352) 54 57 57 57
E mail: foyersud@pt.lu
Website: http://www.cnfl.lu/site/foyersud.html
- Centre OZANAM in Luxembourg
- Centre OZANAM North (Centre OZANAM Nord) in Wiltz from the Open-Door House Foundation (Fondation Maison de la Porte Ouverte)
Consultation centres for women in distress, including victims of violence.
CONTACT DETAILS:
Ozanam Luxembourg
64, rue Michel Welter
L-2730 Luxembourg
Tel.: (+352) 48 83 47
E mail: ozanam@fmpo.lu
Website: http://fmpo.lu/foyers/centre-ozanam/
CONTACT DETAILS:
Ozanam Nord
49, Grand-Rue
L-9530 Wiltz
Tel.: (+352) 26 95 39 59
E mail: ozanam.nord@fmpo.lu
Website: http://fmpo.lu/foyers/centre-ozanam-nord/
- PROFAMILIA in Dudelange from the Pro Familia Foundation (Fondation Pro Familia)
Consultation centre for women in distress, including victims of violence.
CONTACT DETAILS:
5, route de Zoufftgen
L-3598 Dudelange
Tel.: (+352) 51 72 72-41
Fax: (+352) 52 21 88
E mail: femmes@profamilia.lu
Website: http://www.cnfl.lu/
4. Consultation centre for children and adolescents who are registered victims of violence
There are four:
- PSY EA in Luxembourg from the non-profit association Women in distress (Femmes en détresse)
Psychological service for children and adolescents aged 3 to 21 who are victims of or witnesses to domestic violence and for their families.
Types of support:
CONTACT DETAILS:
BP 1024
L-1010 Luxembourg
Tel.: (+352) 26 48 20 50
Fax: (+352) 26 48 18 63
E mail: contact@psyea.lu
Website: http://fed.lu/wp/services/psyea/
- ALTERNATIVES in Dudelange from the Pro Familia Foundation (Fondation Pro Familia)
Consultation service for children and adolescents aged 0 to 27 who are victims of or witnesses to physical and mental violence including domestic violence, and for their families.
Types of support:
CONTACT DETAILS:
5, Route de Zoufftgen
L-3598 DudelangeL-1010 Luxembourg
Tel.: (+352) 51 72 72 89
E mail: alternatives@profamilia.lu
Website: http://www.profamilia.lu/Enfants+Adolescents/ALTERNATIVES+_+Centre+de+consultation+pour+enfants+et+adolescents+victimes+de+violence-p-470.html
- OXYGENE in Dudelange from the Women in Distress (Femmes en détresse) association without lucrative purpose
Consultation and information service for girls (aged 12 to 21) in distress who are victims of physical, mental or sexual violence.
Types of support:
CONTACT DETAILS:
2, rue du Fort Wallis
L-2714 Luxembourg
Tel.: (+352) 49 41 49
Fax: (+352) 27 12 59 89
E mail: infofilles@pt.lu
Website: http://fed.lu/wp/services/oxygene/
- ALUPSE DIALOGUE in Luxembourg from the non-profit association Alupse
Psychological consultation and therapy service for children from 0 to 21 who are victims of physical, mental and sexual violence and for their families.
CONTACT DETAILS:
8, rue Tony Bourg
L- 1278 Luxembourg
Tel.: (+352) 26 18 48-1
Fax: (+352) 26 19 65 55
E mail: alupse@pt.lu
Website: http://www.alupse.lu/fr/lassociation-alupse/
5. Accredited centre for consultation, information and assistance for men and boys in distress who are victims of violence - infoMann in Luxembourg from the non-profit association actTogether association
Types of support:
CONTACT DETAILS:
5, Cour du Couvent
L-1362 Luxembourg
Tel.: (+352) 27 49 65
Fax: (+352) 27 49 65 65
E mail: info@infomann.lu
Website: http://www.infomann.lu/
6. Accredited consultation and assistance centre for perpetrators of violence, including domestic violence - Riicht eraus in Luxembourg of the Luxembourg Red Cross
Types of support:
CONTACT DETAILS:
73 rue Adolph Fischer
L-1520 Luxembourg
Tel.: (+352) 27 55-5800
Red Cross Helpline: (+352) 27 55
Fax: (+352) 27 55-5801
E mail: riichteraus@croix-rouge.lu
Website: http://www.croix-rouge.lu/riichteraus/
7. Assistance Service for recognised victims of trafficking in human beings
Outpatient and inpatient care for all victims of trafficking in human beings, women, men and children.
There are two, which are coordinated:
- SAVTEH in Luxembourg from the Women in Distress (Femmes en détresse) asbl
- COTEH in Luxembourg of the Open Door House Foundation (Fondation Maison de la Porte Ouverte)
Types of support:
CONTACT DETAILS:
SAVTEH
BP 1024
L-1010 Luxembourg
Tel.: (+352) 26 48 26 31
Fax: (+352) 26 48 26 82
GSM: (+352) 621 316 919
E mail: traite.humains@visavi.lu
Website: http://fed.lu/wp/services/savteh/
COTEH
Tel.: (+352) 24 87 36 22
GSM: (+352) 621 351 884
E mail: coteh@fmpo.lu
Website: http://fmpo.lu/services/service-dassistance-aux-victimes-de-la-traite-des-etres-humains/
C. Police:
Luxembourg Police
Directorate General
(Police Grand-Ducale Direction Générale) L-2957 Luxembourg
Tel.: (+352) 49 97-1
Emergency line: 113
Fax: (+352) 49 97-20 99
E mail: contact@police.public.lu
Website: http://www.police.public.lu/fr/aide-victimes/
D. Local authorities:
Legal reception and information service (Service d’accueil et d’information juridique):
-DIEKIRCH
Justice de paix
Place Joseph Bech
L-9211 Diekirch
Tel.: (+352) 80 23 15
-ESCH-SUR-ALZETTE
Justice de Paix
Place Norbert Metz
L-4239 Esch-sur-Alzette
Tel.: (+352) 54 15 52
-LUXEMBOURG
Cité judiciaire
Building BC
L-2080 Luxembourg
Tel.: (+352) 22 18 46
Website: http://www.justice.public.lu/fr/aides-informations/accueil-info-juridique/
“Women’s Rights” legal information service:
OFFICE OF THE PUBLIC PROSECUTOR GENERAL (PARQUET GÉNÉRAL)
Cité judiciaire
Building BC or CR
L-2080 Luxembourg
Website: http://www.justice.public.lu/fr/aides-informations/droits-femme/index.html
E. Ministries:
-Ministry of Justice (Ministère de la Justice)
13 rue Erasme
L-2934 Luxembourg
Tel.: (+352) 247-84537
Fax: (+352) 26 68 48 61
E mail: info@mj.public.lu
Website: http://www.mj.public.lu/
Mission:
-Ministry of the Interior (Ministère de l’Intérieur)
BP 10
L-2010 Luxembourg
Tel.: (+352) 247-84600
Fax: (+352) 22 11 25
E mail: info@miat.public.lu
Website: http://www.mi.public.lu/
Missions in accordance with the Grand Ducal Decree of 28 January 2015:
-Ministry of Home Security (Ministère de la Sécurité intérieure)
19-21 Boulevard Royal
L-2449 Luxembourg
Tel.: (+352) 247-84659
Fax: (+352) 22 72 76
E mail: secretariat@msi.etat.lu
Website: http://www.gouvernement.lu/3313529/minist_securite_interieure
Victim support in accordance with the Luxembourg Decree of 28 January 2015:
-Ministry of Equal Opportunities (MEGA) (Ministère de l’Égalité des Chances)
6A, bd. F. D. Roosevelt
Hôtel Terres Rouges
L-2921 Luxembourg
Tel.: (+352) 247-85806
Fax: (+352) 24 18 86
E mail> : info@mega.public.lu
Website: http://www.mega.public.lu/fr/index.html
Missions:
-Luxembourg Police
Hotline: 113
Monday to Friday 24 hours a day
Luxembourg Red Cross
Hotline: 2755
Monday to Friday from 7.00 to 22.00
-Fraentelefon (Women in distress)
Hotline: (+352) 44 81 81
Monday to Friday 24 hours a day
-Fraentelefon (Women in distress)
Hotline: (+352) 44 81 81
Monday to Friday 9.00 to 15.00
Yes, victim support is provided free of charge.
see answer to the first question under B.
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