In accordance with Section 66 StPO, the Federal Ministry of Justice has entered into contracts with appropriate, established organisations, who will provide assistance to victims after verifying that the statutory conditions have been met. Details of these organisations can be found by clicking on the following link, where they have been sorted by federal state: Victim support organisations
Victim support hotline
Federal Social Welfare Office (Sozialministeriumservice): 0043 158831 and general Victims’ Hotline: 0800 112 112
Victims of crime receive financial compensation in accordance with the provisions of the Victim Compensation Act (Verbrechensopfergesetz (VOG)), Federal Law Gazette (BGBl.) 288/1972.
Under the VOG the procedure is the same for all applicants (Austrian and foreign nationals). This is an administrative procedure during which the authority has to establish the relevant facts and reach a decision on the assistance applied for. The applicant is required to cooperate with the procedure and provide the necessary information (including for the purpose of establishing the damage).
Applications under the VOG must be filed with the Federal Social Welfare Office, which also decides on them.
The following persons are entitled to victim assistance services:
On request, these victims must be granted psychosocial and legal support, provided that this is necessary to safeguard their procedural rights, taking their personal involvement into account as far as possible. The victim support organisations themselves are responsible for assessing whether such assistance is ‘necessary’. Victims of a sexual offence who are under the age of 14 are always entitled to psychosocial support.
Within the context of psychosocial support, victims are prepared for the psychological stress of the proceedings, supported in dealing with their experiences (anxieties, despair, grief or anger) and also accompanied during hearings as part of the investigation or trial.
The purpose of legal support is to assist victims in asserting their rights within the framework of criminal proceedings. This is particularly useful and necessary if specific circumstances give rise to concerns that the victim’s rights will not be sufficiently respected during the proceedings. If the victim has suffered harm or damage as a result of the crime, the lawyer may claim compensation (e.g. for immaterial damage) on the victim’s behalf (if the victim has the status of a civil claimant).
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